Shipping & Returns

All purchases are shipped from our warehouse in Irving, Texas, by FedEx, to arrive within 3-12 business days from receipt of your order.

The shipping and handling cost for your order is based on the total weight of the order.

Please allow up to 2 business days to process, and pack your order.

Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.


Where does ship from?

All purchases are shipped from our warehouse in Irving, Texas, by FedEx.

P.O. Boxes

As we ship with FedEx, which does not have access to Postal Boxes, we are unable to deliver to any PO Box address in the United States.

Out of Stock Items

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. Fig Bros, LLC does not back orde

Order Cancellation and Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.800.886.6354 and quote your order number.

Order Tracking

When your order is shipped from our warehouse, FedEx will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.


Can I ship to multiple addresses?

No. You will need to create a new order if you would like to ship to more than one address.

What shipping method do you use?

All of our packages are shipped by FedEx or LTL Freight (carrier of our choice).


Do I have to sign for delivery?

It depends on the type of carrier, with LTL, you will for sure. You have a choice with FedEx.


The following information applies to procedures for receiving orders by truck lines or FedEx and for Returned Merchandise.

Damage Claims and Shortages: Fig Bros, LLC will not process re-shipments for claims and shortages without the following procedures properly adhered to:

1. If you receive goods and sign the bill of lading without inspecting your shipment you are fully responsible for it. Fig Bros, LLC will not accept damages that are not noted to the driver and recorder on the bill of lading or a damage report. This signed document is needed to file a claim with FedEx or any of the freight lines we use.

2. Fig Bros, LLC will require proof of case count and damages.

3. All orders should be checked in and compared to the invoice that is shipped with the order. If the product is short of what the invoice indicates, please have the driver sign the bill of lading noting what items are missing.

4. The product should also be examined closely for damages. If any are damaged, please have the driver make a note of it on the bill of lading.


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